Privacy Policy

Last updated: 12 September 2026

At Pest Terminators & Cleaning Services (“Pest Terminators”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect when you use our website, how we use it, who we may share it with and the choices you have regarding your information.

Our website is https://pest-terminators.com.

By using our website or submitting an enquiry through our forms, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you contact us, request a quotation or enquire about our services through our website, we may collect information that you choose to provide, including:

Your name
Telephone number
Email address
Property or service address
Details about the pest problem or service you require
Any other information you choose to include in your enquiry

We may also automatically collect limited technical information when you visit our website. This may include your IP address, browser type, device type, pages visited and information about how you interact with our website.

We only collect information that is reasonably necessary to respond to your enquiry, provide our services, operate our website and manage our business.

2. How We Use Your Information

We may use the information we collect to:

Respond to your enquiries
Provide quotations for our services
Contact you about a service you have requested
Arrange pest control, fumigation or cleaning services
Arrange inspections and follow-up visits
Understand the services you require
Maintain appropriate customer and business records
Improve our website and services
Protect our website against spam, fraud and security threats
Understand how visitors use our website
Comply with legal and regulatory requirements where necessary

We will only use your personal information for legitimate business purposes and in accordance with applicable data protection requirements.

3. Contact Forms

When you submit an enquiry through a contact or enquiry form on our website, the information you provide is used to respond to your request and, where applicable, provide the pest control, fumigation or cleaning services you have requested.

Depending on how the form is configured, information submitted through our website may be processed or stored by third-party services that help us operate our website and manage enquiries.

Please only provide information that is relevant to your enquiry. You should not submit passwords, payment card information or other highly sensitive information through our general contact forms.

4. Google Services and Form Submissions

We use Google services to help us manage enquiries and information submitted through forms on our website.

When you submit information through a Pest Terminators contact or enquiry form, the information you provide may be processed or stored using Google services, such as Google Sheets, depending on how the relevant form is configured.

This information may include your name, telephone number, email address, property address and details about the pest-control service you require.

We use this information to respond to your enquiry, provide quotations, arrange pest-control services and communicate with you about your request.

We do not sell your personal information to Google or use information submitted through our forms for purposes unrelated to the service or enquiry for which it was provided.

Google may process information in accordance with its own privacy policy and terms.

5. Website Analytics

We may use website analytics tools, including Google Analytics, to help us understand how visitors use our website and to improve its performance and user experience.

These tools may collect information such as:

The pages you visit
How you arrived at our website
Your device and browser type
General information about your location
How you interact with our website
General website usage and performance information

Where required by applicable law, we will obtain appropriate consent before using non-essential analytics or tracking technologies.

6. Cookies

Our website may use cookies and similar technologies.

Cookies are small files that are stored on your device when you visit a website. Some cookies are necessary for the website to function correctly, while others help us understand website usage, improve performance or measure the effectiveness of our services.

Cookies may be used for purposes such as:

Keeping the website functioning properly
Remembering certain preferences
Website security
Preventing spam
Understanding website traffic
Measuring website performance
Measuring the effectiveness of advertising or marketing campaigns, where applicable

You can control or delete cookies through your web browser settings.

Where required, we will provide appropriate information and choices regarding non-essential cookies.

7. Google Tag Manager and Other Third-Party Technologies

Our website may use Google Tag Manager or similar technologies to manage website tags and services.

These technologies may allow us to manage analytics, conversion tracking, security and other website functions.

Depending on the services enabled on our website, third-party providers may collect certain technical information about your visit, such as your IP address, browser, device and interactions with the website.

We only use such technologies for legitimate business, website and marketing purposes and will respect applicable consent requirements where required.

8. Information We Share

We do not sell or rent your personal information.

We may share personal information with trusted third-party service providers where this is necessary to operate our website, manage enquiries or provide our services.

These providers may include services involved in:

Website hosting
Email and communication
Contact and enquiry forms
Google Sheets and other Google services
Website analytics
Spam protection
Website security
Website performance
Advertising and conversion measurement, where applicable

We may also disclose personal information where we are legally required to do so or where it is necessary to protect our business, customers, website, property or legal rights.

Where third parties process personal information on our behalf, we expect them to handle that information appropriately and securely.

9. How Long We Keep Your Information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected.

For example, we may retain enquiry and customer information for as long as necessary to:

Respond to your enquiry
Provide the requested service
Maintain customer and business records
Deal with follow-up service requests
Resolve complaints or disputes
Meet legal, accounting or regulatory requirements

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

10. How We Protect Your Information

We take reasonable steps to protect the personal information we hold against unauthorised access, loss, misuse, alteration or disclosure.

We use appropriate technical and organisational measures to help protect information submitted through our website.

However, no website, electronic communication or method of storing information can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable data protection law, we will take the appropriate steps required by law.

11. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights in relation to the personal information we hold about you.

These may include the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information where there is no valid reason for us to continue holding it
Object to certain uses of your information
Request restriction of certain processing
Withdraw consent where we rely on your consent to process your information
Request a copy of your personal information where applicable
Raise a concern or complaint about how your personal information has been handled

These rights may be subject to certain legal conditions and exceptions.

If you would like to exercise any of these rights, please contact us using the details provided below.

12. Links to Other Websites

Our website may contain links to other websites operated by third parties.

We are not responsible for the privacy practices, content or security of external websites.

If you follow a link to another website, we recommend reviewing that website’s privacy policy before providing any personal information.

13. Children’s Privacy

Our website is intended for general use and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or applicable data protection requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We recommend checking this page periodically so that you remain aware of how we handle personal information.

15. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or have a concern about how your personal information has been handled, please contact us.

Pest Terminators & Cleaning Services

Email: pest.terminatorsng@gmail.com

Lagos Office:
24 Kasunmu Street, Magodo Shangisha, Lagos, Nigeria

Abuja Office:
Suite BC9, Apo Sparklight Mall, Abuja, Nigeria

Lagos: 08027717474 / 08060867661
Abuja: 08033138002

We will do our best to respond to privacy-related requests within a reasonable period and in accordance with applicable data protection requirements.